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What is your guarantee?

We'll stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase. Our guarantee covers snaps, lining, closures and waterproofing. It is extended to the original purchaser of the diapers only. Proof of purchase is required. Product must be sent to Cotton Babies for examination of workmanship and materials. Diapers must arrive unstained, clean, stink-free and dry. (NOTE: Diapers arriving in unacceptable condition will be returned.) After reviewing your diapers, we may choose any of the following at our discretion:

  1. Replace the diaper.
  2. Provide you with simple instructions for repairing the product or resolving the problem you are having with the diaper.

*Note: We cannot accept returns on any items once they leave our store for hygienic and safety reasons. THIS GUARANTEE IS VOID WHEN ANY OF THE FOLLOWING CIRCUMSTANCES APPLY:

  • The washing instructions have not been followed.
  • The diaper has been altered.
  • Any of the following has been used in conjunction with the use/care of the product:
    • A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap
    • Fabric softeners
    • Any caustic substance.
    • Diaper rash cream.

THIS GUARANTEE DOES NOT COVER:
Leaking (except as related to manufacturing defect), "stinky diapers", buildup or normal wear.

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